Shipping Policy
Mila & Neigh Botanicals - Our Shipping and Delivery Policy
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays.
This delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 2 business days (subject to our stock and availability).
Shipping Information
Delivery Locations
We currently only ship within the United Kingdom. Orders to Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order, or in any event, prior to the dispatch of your item/s.
Shipping Methods
All of our orders are shipped via Royal Mail. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below options when you purchase your order. Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.
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STANDARD DELIVERY
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The delivery fee for this shipping method is £3.60.
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Your order will usually be delivered within 3-5 business days of it being dispatched.
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EXPRESS DELIVERY
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The delivery fee for this shipping method is £4.50.
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Your order will usually be delivered within 2-3 business days of it being dispatched.
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DELAYS
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We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as poor weather conditions.
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If you have not received your order within the anticipated timeframe, please consult tracking information provided by the courier. If you cannot access such tracking information or have any further questions about a delayed order, you can contact us on:
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Email: MilaNeighBotanicals@gmail.com
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We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order.
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